Global Client

Overview

For two and a half years, I was staffed solely on a project that is under a strict NDA, regretfully, I am unable to disclose designs for the project. The breadth of work on this project stretches across numerous digital end-to-end touch points within a global design system. I have written out below the individual tracks of work. I have placed visual references within the sections that do not break the NDA. As a designer working in consulting and agency environments one can work on various projects that have proprietary and/or legal implications for sharing any of the work. The projects I worked on are worth sharing at such a high-level to showcase the substantial experience and scope of work.

The Ask

A global company that was preparing to do a global product release needed an MVP responsive marketing website. The close collaboration with the client team lead to a significant volume of UX, Product and Digital Design that is listed out below.

My Role

I was the lead user experience designer that worked on workshops, presentations, research, strategy, eComm, social, responsive web, apps, retail experiences, employee platforms, country specific projects and testing.

The Team

The team consisted of our Digital Director, VP of Product, Lead Strategist, UX & UI Designers, Motion Designers and participated in augmented staffing with clients in Switzerland, Japan, Korea, Germany, Poland, United Kingdom, Serbia, Italy and more.

Scope of Work

Web

1. Marketing Site MVP
2. Marketing Site V1, V1.1, V1.2
3. Marketing Site V1.5 UK  & Japan
4. Marketing Site 2.0 Global
5. Age & Country Gate Regulations
6. Right-to-Left Redesign Hebrew & Arabic
7. Website Global Launch (Poland, Switzerland, UK, Japan, Korea, Germany, Serbia)
8. Marketing Campaigns eComm
9. Marketing Banners
10. Arts Program Micro-sites
11. Seeding Sites
12. eComm
13. Account Creation & Management
14. Customer Service
15. Device Repair Program
16. Refer a Friend
17. Try Program
18. Storytelling
19. Workshops
20. Trend Forecasting
21. Presentations
22. Omni-Channel Sessions
23. Research & Strategy

Enterprise

1. Site IAs
2. User Journey Mapping
3. Empathy Maps
4. App Flows
5. Testing
6. Workshops
7. Trend Forecasting
8. Presentations
9. Omni-Channel Sessions
10. Research & Strategy
11. Account Creation & Management
12. Customer Care
13. Device Repair Program
14. Try Program
15. Retail Experience & Flagship Innovation
16. Employee Apps & Backend Systems
17. Social Design System
18. Global Modules and Design System
19. Email Design System
20. Instagram BTC – CTB Verification
21. Retail Experience & Flagship Innovation
22. Product Road Mapping
23. Iteration
24. Global Launch Timeline
25. Agile Methodology

Apps

1. App MVP
2. Education App
3. Staff Community App V.1
4. Staff Community App V.2
5. Staff Community App Right-To-Left
6. Product Pairing App
7. Employee App
8. Customer Care App
9. Configurator App
10. Consumer Social App
11. Workshops
12. Trend Forecasting
13. Presentations
14. Omni-Channel Sessions
15. Research & Strategy

Retail

1. Retail Kiosk Configurator MVP
2. Retail Kiosk Configurator V1
3. Retail Kiosk Configurator V2
4. Retail Kiosk Configurator Korea & Germany
5. Workshops
6. Trend Forecasting
7. Presentations
8. Omni-Channel Sessions
9. Research & Strategy
10. Account Creation & Management
11. Customer Care
12. Device Repair Program
13. Try Program
14. Retail Experience & Flagship Innovation

Work Examples

Due to the NDA and proprietary designs, this is a sample of the work completed. I am unable to show more than this but I am happy to discuss the process and experiences on the various projects.

3-Months in Tokyo

I had a unique opportunity to be staffed for the client to help their Tokyo office redesign their website.